matrix Standard Advice

matrix Standard Advice tailored to your individual needs or prearranged workshops.  Special offers and a range of support packages are available.

David Folland is a Registered matrix Practitioner.  The Register is maintained by emqc Ltd.  More details about the matrix Standard, Registered matrix Practitioners and emqc Limited who manage the Standard on behalf of the Department for Business, innovation and Skills, can be found at http://www.matrixstandard.com.  More details about emqc Ltd can be found at emqc.co.uk.  David Folland can also offer more details and information.

BRONZE Package:  1 visit and ongoing telephone support prior to an assessment.  £500

SILVER Package :  2 visits and ongoing telephone support.  Emergency support during an assessment.  £900

GOLD Package   :  up to 4 visits over 12 months, email and telephone support.  £1700

BESPOKE Package:  Call to discuss your needs. £negotiable

FEEDBACK Package:  Let David Folland interview your clients, staff and partners, collate and present a preliminary evaluation of the results.  Outsource your feedback requirements for the matrix Standard.  £Negotiable

All fees are fully inclusive - NO HIDDEN EXTRAS or VAT

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Complaints Management

David Folland is experienced in handing complaints in many different sectors and organisations.  If you do not have time to handle complaints, or would like to be seen to be using someone independent to review complaints and handle customers, FOLLAND can help.

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Feedback Collection and Evaluation

Collection of feedback is time consuming and the results can be disappointing.  FOLLAND can offer support in devising feedback methods, collating the data and evaluating the results. 

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Independent Panel Member

Funding bid evaluations, competition judging, partnership meetings - all can benefit from independent input or management.

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Interim Management

David Folland is available for interim management roles.  This could be part or full time depending on your requirements.  He is expereinced in public, private and the third sectors.  Please call to discuss your individual requirements.

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Paternity Cover

Paternity leave is great for families and achieving a healthy work-life balance, but it can leave some organisations in a difficult position for a few weeks.

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